Last updated: 2026-07-23
We offer a 30-day return policy from the date of delivery. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. Items that show signs of use, damage caused by the customer, or items returned without original packaging may not be accepted.
Personalized and custom-made items are final sale and cannot be returned unless they arrive damaged, defective, or with an error in the personalization that was our fault. If there is an error with your custom order, please contact us within 7 days of receiving your item.
To initiate a return, please contact us at info@flourishinggifts.com with your order number and the reason for the return. We will respond within 24 hours with return instructions and a return authorization.
Do not send your purchase back without first contacting us for a return authorization.
Once your return is received and inspected, we will send you an email to notify you that we have processed your return. If approved, your refund will be processed and applied to your original method of payment within 5-7 business days.
Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged product, wrong item shipped, or defective product). In such cases, we will provide a prepaid return label.
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us at info@flourishinggifts.com.
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or full refund at no cost to you.
For return-related questions:
Email: info@flourishinggifts.com
Phone: +1 (215) 545-5555
Address: 1200 Spruce St, Philadelphia, PA 19107, United States